Terms & Conditions

Last updated: 24-04-2026

Welcome to Zeray. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website and placing an order, you agree to be bound by these terms.

1. About Us

Zeray is a UK-based online jewellery store.

Head Office: 115 High St, London E17 7DB, United Kingdom
Email: support@zeray.co.uk
Phone: 860-796-7230

2. Eligibility

By using our website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or guardian.

3. Products & Descriptions

We aim to ensure all product descriptions, images, and prices are accurate. However:

• Slight variations in colour, size, or design may occur due to photography and screen settings

• All products are subject to availability

• We reserve the right to modify or discontinue products at any time without notice

4. Pricing & Payment

• All prices are listed in GBP (£) unless otherwise stated

• Prices include applicable UK taxes where required

• We reserve the right to change prices at any time

• Payments are processed securely through third-party providers (e.g., Stripe, PayPal)

5. Orders

• Once an order is placed, you will receive a confirmation email

• We reserve the right to refuse or cancel any order due to suspected fraud, pricing errors, or stock issues

• If your order is cancelled after payment, a full refund will be issued

6. Shipping & Delivery

• Delivery times are estimates and may vary

• We are not responsible for delays caused by couriers or external factors

• Customers are responsible for providing accurate shipping information

7. Returns & Refunds

• You may request a return within 14 days of receiving your order (in line with UK consumer laws)

• Items must be unused, in original condition, and in original packaging

• Certain items (e.g., earrings for hygiene reasons) may be non-returnable

• Refunds will be processed after inspection of returned items

8. Intellectual Property

All content on this website — including logos, images, designs, and text — is the property of Zeray and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

• Zeray shall not be liable for indirect, incidental, or consequential damages

• Our total liability shall not exceed the value of the product purchased

Nothing in these terms excludes liability for death or personal injury caused by negligence or fraud.

10. Website Use

You agree not to:

• Use the website for unlawful purposes

• Attempt to hack, disrupt, or damage the website

• Misuse any content or services provided

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your data.

12. Governing Law

These Terms & Conditions are governed by the laws of United Kingdom. Any disputes will be subject to the exclusive jurisdiction of UK courts.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: support@zeray.co.uk
Phone: 860-796-7230