Returns & Refund Policy

At Zeray, we want you to love your jewellery. If you’re not completely satisfied, we’re here to help.

Returns

We accept returns within **14 days of delivery**.

To be eligible for a return:

1. Item must be unused and in original condition
2. Item must be returned in original packaging
3. Proof of purchase is required

To start a return, please contact us at:
📧 support@zeray.co.uk

We will provide return instructions within 24 hours.

Refunds

1. Once your return is received and inspected:
2. We will notify you of approval or rejection
3. Approved refunds will be processed within **3–5 working days**

Refunds will be issued to your original payment method

Exchanges

We only replace items if they are:

1. Defective
2. Damaged on arrival

If you need an exchange, email us with photos of the item.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

1. Earrings (unless faulty)
2. Custom or personalised items

Return Shipping

1. Customers are responsible for return shipping costs
2. Original shipping fees are non-refundable
3. We recommend using a tracked service
4. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

1. Contact us within **48 hours of delivery**
2. Include photos for quick resolution
3. We will arrange a replacement or full refund.

Delivery Information

* UK delivery time: **2–4 working days**
* Orders are processed within **1–2 working days**

Contact Us

If you have any questions, contact us anytime:

📧 support@zeray.co.uk
🌐 www.zeray.co.uk

We’re committed to providing a smooth and trustworthy shopping experience 💛