Shipping & Delivery Policy

At Zeray, we aim to deliver your jewellery quickly, safely, and reliably across the UK.

Handling & Processing Time

All orders are prepared and dispatched within **1–2 working days** (Monday to Friday).

This handling time includes:

1. Order verification
2. Careful packaging
3. Dispatch preparation

Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time (UK)

We ship using Royal Mail.

Estimated delivery times:

1. Standard Delivery: **2–4 working days**
2. Tracked Delivery (if selected): 1–3 working days

Please note that delivery times are estimates and may vary during busy periods.

Shipping Costs

Shipping costs are calculated at checkout based on the selected delivery method.

We may offer free shipping promotions from time to time.

Order Tracking

1. Tracked delivery options include a tracking number
2. You will receive tracking details via email once your order is dispatched

Please note: Some standard delivery services may not include full tracking.

Delivery Issues

If your order has not arrived within the expected timeframe:

1. Please allow up to **5 working days** before contacting us

Contact us at: support@zeray.co.uk

Include your order number for faster assistance

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for delays or lost parcels due to incorrect address details.

Lost or Delayed Orders

If your order is significantly delayed or lost:

1. Contact us within **7 days** of expected delivery
2. We will work with the courier to resolve the issue

Contact Us

If you have any questions about shipping, feel free to contact us:

📧 support@zeray.co.uk
🌐 www.zeray.co.uk